Refund & Returns Policy

We want you to be satisfied with your purchase. This policy explains returns and refunds for purchases made on exqkitchen.com.

30-Day Returns

You may request a return within 30 days of delivery. We accept returns for most items, including no-reason returns, as long as the product is unused and in its original condition (where applicable).

Non-Returnable Items

• Customized / personalized products are not eligible for return or refund, unless the item arrives damaged or defective.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a defect, damage during transit, or an error on our part.

Refund Processing Time

Once your return is received and inspected, refunds are typically issued within 10 days back to the original payment method. Processing times may vary depending on your bank or payment provider.

How to Request a Return

Please contact us at support@exqkitchen.com with your order number and the reason for the return. If your item is damaged or defective, include photos if possible.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible and we will work to resolve the issue.

Company: Hokkaido food around you LLC · 1350 California St, San Francisco, CA 94109 · Phone: 3163691749 · Email: support@exqkitchen.com